Our focus is on ensuring we continue to deliver care to the people who need us.
We thank all our patients for their understanding at this time and every single member of SCFT staff who is going above and beyond to care for the people who need us.
The safety of our patients and staff is our top priority.
SCFT aims to support the delivery of person-centre care to support the psychological health and well-being of its patients. The following principles have been put in place:
Pastoral, spiritual, and religious care needs
These guidelines are subject to review at any time and in accordance with local and national changes.
End of Life Care
Children and Young People
Outpatients, clinic appointments and minor injuries units/urgent treatment centres
One close family contact or significant other to the patient may attend to support the patient with complex/difficult decision making. This person is required to wear a face covering.
Our staff continue to follow national guidance on the use of face masks in NHS services. You may see people wearing different personal protective equipment (PPE) in different areas.
Staff continue to wear face masks in patient facing areas, including reception and waiting areas, of Urgent Treatment Centres (UTCs), Clinical Assessment Units (CAUs), Minor Injury Units (MIUs), Intermediate Care Units (ICUs), Children's Sexual Assault Referral Centre (CSARC) and dental services. Masks are no longer required in non-clinical areas, even when moving around.
If any member of your household/family have had a confirmed diagnosis of coronavirus in the last 10 days, please do not visit our clinics, hospitals, or units.
We know this is a worrying time for relatives of patients so we are doing all we can to help you keep in touch with your loved ones.
We have made iPads available on all our wards so that patients and families can stay in touch with a video call. You can prebook a time to speak to your loved one through our Patient Experience team by emailing email@example.com or by calling them on 01273 242292. The team will arrange for a designated member of the ward staff to contact you to arrange the date and time of the call and to be there to help your loved one with the technology and set the call up if needed. Please be assured that we are adhering to Infection Control guidance and making sure the iPads are cleaned before each use.
The Patient Experience team is also running a personal messaging service that will enable friends and families to send messages, photos, grandchildren’s drawings, for example, by email so that we can arrange for them to be printed off and handed to our patients. Please email firstname.lastname@example.org or call 01273 242292 for further details.
When contacting us, please tell us the patient's name, the hospital and ward they are staying on and a contact telephone number for you.
See also this Patient Experience team newsletter with details on how to arrange a video call or send in a message to a patient.
We are following social distancing guidelines in all our clinics and units for the safety of our staff and patients.
Please do not attend your appointment if you or someone you live with has any coronavirus symptoms. The latest symptom list and up to date advice can be found at www.nhs.uk/coronavirus.
When you arrive you will be met by staff who are wearing personal protection equipment (PPE), which is in line with government guidance for the area in which they work. This may be a mask, apron or visor.
You may be asked to complete a questionnaire or answer some questions to check that you do not have symptoms of coronavirus.
You are now able to bring someone with you to your appointment if you wish.
To help keep you safe, please:
People are still asked to wear a face covering when visiting or accessing healthcare settings.
That means NHS visitor guidance will stay in place across all health services including hospitals, GP practices, dental practices, optometrists and pharmacies to ensure patients and staff are protected.
Staff, patients and visitors will also be expected to continue to follow social distancing rules when visiting any care setting as well as using face coverings, mask and other personal protection equipment.
Visitors should also continue to regularly wash their hands or use hand sanitiser.
We know that for a few people, wearing a face covering might be difficult. This includes people with breathing problems, learning difficulties or a condition that would make wearing a face covering distressing. If there is a reason that you feel unable to wear a face covering, please do speak to a member of staff when you arrive at one of our sites.
We are asking people to bring and wear their own face coverings. If you do not have one, or you have forgotten yours, a member of staff can give you one.
Children under the age of 11 do not need to wear a face covering.
Please read this advice for our patients who receive care in their own homes if you have an appointment with one of our community teams.
NHS England and NHS Improvement have launched a new helpline in response to disruption to normal diabetes services due to the COVID-19 pandemic and response.
The service is for adults living with diabetes who use insulin to manage their condition and require immediate clinical advice.
Whether you or a member of your household have caught the virus, or routine care has been disrupted, the helpline is available for immediate clinical advice to help you understand how to effectively manage your diabetes.
You can access NHS Diabetes Advice via Diabetes UK’s support line on 0345 123 2399, Monday-Friday, 9am-6pm.
Sussex Partnership NHS Foundation Trust can provide you with free and confidential support via the Sussex Mental Healthline.
You can access the Sussex Mental Healthline 24 hours a day, seven days a week, by calling 0800 0309 500.
Appointments are available through the national booking system at nhs.uk/covidvaccine or by calling 119. Many centres are now also offering walk-in sessions, where no appointment is needed. Click here to find out more about walk in sessions at our vaccination centres.
Information about other vaccination services and the vaccination programme in Sussex is available on the Sussex Health and Care Partnership website.
If you have any questions about the COVID-19 vaccination, please contact email@example.com
Be on your guard against fraudulent text and email messages as new scams are being sent to patients.
People are receiving a text or email notification of their ‘vaccination appointment’ and are being asked to confirm it by clicking on a link. This looks very similar to the genuine texts being sent to patients to arrange their appointments at the GP led vaccination services.
Please follow the advice below.
Guidance on official NHS texts
If you have any further concerns about something you have received, please contact the Sussex COVID-19 vaccination programme team on firstname.lastname@example.org
Your health, safety and wellbeing and that of our patients, communities and staff across our organisation remains our absolute priority. You can help prevent the spread of germs and infection by following PHE advice:
Follow the latest guidance on social distancing and self-isolation to limit the spread of COVID-19.
Everyone who is eligible for a flu jab is being encouraged to get one this year.
Flu vaccination is important because:
If you've had COVID-19, it's safe to have the flu vaccine. It'll be effective at helping to prevent flu.
For more information about the flu vaccine and how to get it, contact your pharmacist or GP. More information is also available here.