COVID19 - important information
15 June 2020

COVID-19 - important information

Our focus is on ensuring we continue to deliver care to the people who need us.

We thank all our patients for their understanding at this time and every single member of SCFT staff who is going above and beyond in these challenging times.

Current advice if you or someone you know has symptoms;

If you or someone you know is displaying symptoms of coronavirus please do not go to a GP surgery, pharmacy or hospital. The latest advice on what to do is available on the NHS website. 

Visit the NHS website for coronavirus advice

What can I do to protect myself?

Your health, safety and wellbeing and that of our patients, communities and staff across our organisation remains our absolute priority. You can help prevent the spread of germs and infection by following PHE advice:

Follow the latest guidance on social distancing and self isolation to limit the spread of COVID-19.

Visitor information and guidance

Restricted visiting is now allowed to our wards. 

Visiting hours are between 9am and 5pm, seven days a week, although there may be a case for more flexibility with individual cases if family/close friends have work or childcare commitments during the day. 

The number of visitors per patient, per day, is limited to one close family member (or somebody important to the patient) for a maximum of one hour. In exceptional circumstances a second visitor may be considered but please contact the ward directly to discuss this before attending. 

All visitors will be asked a set of questions when they arrive at the ward to determine whether they might be ill with any of the symptoms of coronavirus. The questions have been introduced for the safety and wellbeing of all patients and staff and we thank all visitors for working with us.

Here are the questions that you will be asked if you are visiting our wards 

Here is an easy read version of the changes that we have made to our visiting arrangements

All visitors will be asked these questions before their visit and will also be given additional, appropriate, personal protective equipment to wear whilst on the ward, such as an apron and gloves. We also ask that all visitors bring their own face coverings (please see section below).

When visitors leave, they should discard their personal protective equipment into the bin provided and wash their hands or use alcohol gel.

If you cannot visit our wards we have introduced other ways that you can stay in touch with patients. Please see the section below 'face coverings', called 'Supporting patients to stay in touch'.

Face coverings in our buildings

We are encouraging everyone coming for an appointment or visiting our sites to wear a face covering that covers their nose and mouth. We also expect patients and visitors to maintain social distancing and regularly wash their hands or use hand sanitiser.

Here is a guide to good hand hygiene when using alcohol run

Here is a guide to good hand hygiene when using soap and water

We know that for a few people, wearing a face covering might be difficult. This includes people with breathing problems, learning difficulties or a condition that would make wearing a face covering distressing. If there is a reason that you feel unable to wear a face covering, please do speak to a member of staff when you arrive at one of our sites.

We are asking people to bring and wear their own face coverings. If you do not have one, or you have forgotten yours, a member of staff can give you one.

Children under the age of 11 do not need to wear a face covering.

Thank you for your understanding.

Supporting patients to stay in touch

We know this is a worrying time for relatives of patients so we are doing all we can to help you keep in touch with your loved ones.

Restricted visiting is now allowed but we appreciate that contact remains limited.

We have made iPads available on all of our wards so that patients and families can stay in touch with a video call. You can prebook a time to speak to your loved one through our Patient Experience team by emailing sc-tr.messagestopatients@nhs.net or by calling them on 01273 242292.  The team will arrange for a designated member of the ward staff to contact you to arrange the date and time of the call and to be there to help your loved one with the technology and set the call up if needed. Please be assured that we are adhering to Infection Control guidance and making sure the iPads are cleaned before each use.

The Patient Experience team is also running a new personal messaging service that will enable friends and families to send messages, photos, grandchildren’s drawings etc by email so that we can arrange for them to be printed off and handed to our patients.  Please email sc-tr.messagestopatients@nhs.net or call 01273 242292 for further details.

When contacting us, please tell us the patients name, the hospital and ward they are staying on and a contact telephone number for you.

Appointments with us

We are following social distancing guidelines in all our clinics and units for the safety of our staff and patients.

When attending appointments with us, please help us to help you by:

  • Washing your hands before you arrive at your appointment and after you leave, or use the use hand sanitiser provided.
  • Maintaining social distancing in line with government guidelines.
  • Following any floor markings for one way systems (you might be asked to use different entrances and exits).
  • If you have a booked appointment, please aim to arrive five minutes before your appointment time. Please wait outside or in your car if we ask you to.
  • Only using chairs that are available and not chairs that are taped off.
  • Where possible, please attend appointments on your own to reduce the numbers of people in waiting areas. If you do need an advocate or carer we will always
    support your needs. We also understand there will be times you will need to bring your children with you to appointments or you will be accompanying children to appointments.
  • If you have a booked appointment, please aim to arrive five minutes before your appointment time. Please wait outside or in your car if we ask you to.

New NHS Diabetes Advice helpline 

NHS England and NHS Improvement have launched a new helpline in response to disruption to normal diabetes services due to the COVID-19 pandemic and response. 

The service is for adults living with diabetes who use insulin to manage their condition and require immediate clinical advice. 

Whether you or a member of your household have caught the virus, or routine care has been disrupted, the helpline is available for immediate clinical advice to help you understand how to effectively manage your diabetes. 

You can access NHS Diabetes Advice via Diabetes UK’s support line on 0345 123 2399, Monday-Friday, 9am-6pm.

Advice for parents when a child is unwell or injured

Advice for parents when a child is unwell or injured

Information about shielding

Please find below the latest information for people who have been shielding

Changes to Shielding information - FAQS for patients

Mental health support

Sussex Partnership NHS Foundation Trust can provide you with free and confidential support via the Sussex Mental Healthline 

You can access the Sussex Mentalhealth line 24 hours a day, seven days a week, by calling 0300 5000 101 

Additional useful information

Please head to the link below to read a message to all from the Sussex Health and Care System Leaders: