COVID19 - important information
02 April 2020

COVID-19 - important information

Our focus is on ensuring we continue to deliver care to the people who need us.

We thank all our patients for their understanding at this time and every single member of SCFT staff who is going above and beyond in these challenging times.

While we anticipate that how we deliver some services might need to change over the coming weeks as we, like the rest of the country, respond to COVID-19 and play our part in ensuring that we do all we can to reduce the risk of spreading the illness, we want to reassure all our patients, their families and carers, that our priority and commitment will always be to ensuring we are there for the people who need us most.

Visitor guidance

Visiting is suspended with immediate effect and until further notice.

The only exceptional circumstances where one visitor – an immediate family member or carer – will be permitted to visit are listed below.

  • The patient you wish to visit is receiving end-of-life care

  • You are a parent or appropriate adult visiting your child

Please contact the ward or department in advance to discuss appropriate arrangements.

The health, safety and wellbeing of our patients and communities, and that of individuals and teams across our organisation, remain our absolute priority.

Please find other ways of keeping in touch with your loved ones in hospital, such as phone and video calls.

Supporting patients to stay in touch

We know this is a worrying time for relatives of patients so we are doing all we can to help you keep in touch with your loved ones.

iPads are now available on all of our wards so that patients and families can stay in touch with a video call. You can prebook a time to speak to your loved one through our Patient Experience team by emailing sc-tr.messagestopatients@nhs.net or by calling them on 01273 242292.  The team will arrange for a designated member of the ward staff to contact you to arrange the date and time of the call and to be there to help your loved one with the technology and set the call up if needed. Please be assured that we are adhering to Infection Control guidance and making sure the iPads are cleaned before each use.

The Patient Experience team is also running a new personal messaging service that will enable friends and families to send messages, photos, grandchildren’s drawings etc by email so that we can arrange for them to be printed off and handed to our patients.  Please email sc-tr.messagestopatients@nhs.net or call 01273 242292 for further details.

When contacting us, please tell us the patients name, the hospital and ward they are staying on and a contact telephone number for you.

New NHS Diabetes Advice helpline 

NHS England and NHS Improvement have launched a new helpline in response to disruption to normal diabetes services due to the COVID-19 pandemic and response. 

The service is for adults living with diabetes who use insulin to manage their condition and require immediate clinical advice. 

Whether you or a member of your household have caught the virus, or routine care has been disrupted, the helpline is available for immediate clinical advice to help you understand how to effectively manage your diabetes. 

You can access NHS Diabetes Advice via Diabetes UK’s support line on 0345 123 2399, Monday-Friday, 9am-6pm.

Additional information

Please head to the link below to read a message to all from the Sussex Health and Care System Leaders:

COVID-19: message from Sussex Health and Care System Leaders