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Our website uses cookies to help us understand how people use our website so that we can improve the user experience – you can set your browser to warn you before accepting cookies. 

For more information on what data we collect and how we use it:

You can provide feedback on any of our services through ouronline feedback form. 

Privacy notice for our online feedback form

We respect your privacy when you provide feedback or contact us

We respect your concerns about privacy and value the relationship we have with you. This Privacy Policy describes the types of personal data we collect about you, how we use this information, who we share information with, and your rights regarding our use of this information. We also describe the measures we take to protect the security of the information, how long we retain the information for, and how you can contact us.

Purpose of the processing and the legal basis for the processing

We collect your contact details for the purpose of responding to your feedback.

We only collect this information with your consent.

How we collect your data

We collect your data:

  • when you give feedback via the feedback form (online and in print)
  • when you contact us

What data is being collected?

We collect personal details such as: full name, email address and telephone number.

Legal Basis for processing

Personal data will be processed for this under Article 6.1 (a) of the UK GDPR – ‘consent'.

Data Protection – Individuals Rights

Data Protection Laws give you certain rights in respect of the personal information that is held about you. These are:

  • to be informed why, where and how we use your information
  • to ask for access to your information
  • to ask for your information to be corrected if it is inaccurate or incomplete
  • to ask for your information to be deleted or removed where there is no need to continue processing it
  • to ask to restrict the use of your information
  • to ask to copy or transfer your information from one IT system to another in a safe and secure way, without impacting the quality of the information
  • to object to how your information is used
  • to challenge any decisions made without human intervention (automated decision making)

Some of these rights are absolute and we must follow them.

Others will need to be reviewed on a case-by-case basis.

To exercise your information rights, contact the Data Protection Officer / The Information Governance Team:

Phone: 01273 666473 or email This email address is being protected from spambots. You need JavaScript enabled to view it.

Details of transfers to third country, safeguards or other organisations

No information is processed outside of the UK. However, if your feedback relates to care you or others have received from another organisation, or if it relates to other activities undertaken by another organisation, we will contact you to see if you are happy to give your consent for us to pass this onto the relevant organisation so that they can respond to your feedback.

How long will we keep this information?

Your information will be held securely for six years.

If you have any concerns about how your information is used or wish to exercise any of your rights as stated above, please contact the Data Protection Officer.

Get in touch

The Trust’s Data Protection Officer is the Head of Information Governance and their contact details are:

Phone: 01273 666 476

Email: This email address is being protected from spambots. You need JavaScript enabled to view it. 

You also have the right to raise a complaint with the Information Commissioner – their contact details are: 

Information Commissioner
Wycliffe House
Water Lane

When raising a complaint, if you would prefer to speak to someone, you can call on our helpline on 0303 123 1113 or you can raise a complaint online.

Page last reviewed: 04 July 2024