You will be assigned a Case Manager based on your personal needs, and any existing relationships you may have with local services. Your Case Manager will be your key point of contact, getting a full picture of what matters to you, and supporting you in your journey. They will also contact you to arrange a "what matters" conversation at a time and location that is convenient to you.
How it works
During your "what matters" conversation, your Case Manager will work with you to complete a "What Matters Wheel". This is a blank wheel with space around the edge for you to explain what matters to you.
The MAT will use your What Matters Wheel to work out how to help you achieve your goals. Your Case Manager will talk to you about the actions they have suggested, and work with you to make a plan to move towards achieving your goals. You will be given a copy of your Wheel to keep, which you can use to review whether or not the actions you agree with your Case Manager are having the desired effect.
Once your goals have been achieved, your Case Manager will meet with you again to re-score your What Matters Wheel, see how things have improved, and find out if "what matters" to you has changed.