Introduction

Our vision and strategy

The next three years are full of opportunity for SCFT. Our Trust strategy provides a clear ambition for all our services to adapt and evolve, working in partnership across our health and social care system, whilst achieving the ambitions set out for primary and community services in the NHS Long Term Plan.

Our 5 strategic goals for SCFT, which are set out in our trust strategy are Population Health, Quality Improvement, Value and Sustainability, Thriving staff and Patient Experience. This strategy addresses the plans to meet our patient experience goal.

Our Patient and Carer Experience and Involvement Strategy will embrace the strategic goal of ‘Patient Experience' and to do this we will ‘Use Patient feedback to improve what we do'.

This includes:

  • increase feedback from people who use our services
  • deliver services for children and young people that support a strong start in life
  • enhance communication to patients to keep patients and carers informed at every stage of care
  • expand and develop the use of volunteers

N.B ‘Making Every Contact Count’ listed under patient experience in the Trust wide strategy is now being addressed and aligned through Public Health.

We will know when we have met our strategic goal when:

  • patients report that the care they have received meets their expectations of good care

The purpose of this strategy

This Strategy supports the delivery of the trust’s strategic priorities and contributes to our trust vision and our Quality Improvement Plan.

This strategy will also be a key enabler for us to implement a new approach to Patient and Carer Experience, coproduction, feedback and involvement.