Responsive Services staff stories

Clinical Lead Physiotherapist, Responsive Services, 
Crawley, Horsham and Mid Sussex

Before I joined the team earlier this year I had taken a five year break out of the NHS. I came back because I wanted to be part of something exciting that makes a real difference to patients.

In my 20-year career as a Physiotherapist I have worked across all age ranges in both community and acute hospital care. Before joining Sussex Community I worked in Surrey and for five years led the Neurophysiotherapy Team at Headley Court who provide inpatient neurological rehabilitation for injured military personnel.

Since January I have been involved in shaping and successfully implementing the early supported discharge for stroke pathway which provides support to people in their own homes who have had a stroke. It’s an honour that I’m able to support patients, to ensure they get the best possible outcome, and to work with and develop colleagues to be the best they can be.

I was delighted to be nominated by my colleagues for Employee of the Month in June and won!

Every day is different and my job is so varied. I undertake specialist physiotherapy assessments and treatment, and service development which includes organising and delivering training, and providing clinical supervision to a wide range of colleagues.

Sussex Community has supported me in terms of being able to ‘think outside the box’ when developing the service. This has helped the team to build strong networks with our local and neighbouring acute and community trusts. We work hard to ensure that patients are at the centre of everything we do.

I’m a proud mother of one. As a family we enjoy taking part in historical re-enactments – including archery and sword fighting which keeps us busy and fit.

Community Reablement Assistant, 
Responsive Services, Brighton & Hove

I can’t begin to tell you about all the training and support that I’ve had from the Trust to develop in my career.

My interest in phlebotomy inspired me to undertake training. I can now confidently take bloods and write up blood forms. There is a lot of training that goes into becoming a Phlebotomist and I have achieved this with Sussex Community.

Building my skills is good for me but also better for our patients – as they have fewer professionals who need to go into their home as one professional can provide a range of procedures and care treatments. This enables me and my team colleagues to build stronger relationships with the patients we care for.

Other training I’ve completed includes wound care, stoma, walking aids, caring for people at end of life, awareness of Sepsis and diabetes.

I’m currently completing my Care Certificate which my manager and team have been very supportive of. My future aspiration is to become an Occupational Therapy Technician by undertaking an apprenticeship available through Sussex Community.

I’m outgoing and I love people. My first job was a children’s animator when I lived in Kenya.

I started a group on Facebook to bring Kenyans living in Brighton together. Occasionally we have Kenyan barbecues which are open to everyone.

I have a young daughter and I love cooking – my team colleagues really rate my baking and they look forward to when I bring cakes in.


Five years ago I decided to return to nursing, but due to the expensive tuition fees at the time I become a Care Officer working with adults with learning disabilities. I really enjoyed this but I knew in my heart this wasn’t really what I wanted to do.

I then found out that all fees had been waived via the Return to Practice nursing course, so I went to university for the first time at 54 – I wasn’t the oldest one there which was a nice surprise! Whilst training I needed to maintain my practical skills whilst earning an income.

When I arrived for my first shift at Responsive Services I knew immediately that I found where I wanted to be. The team are so nice, so kind and so helpful, and the professionalism is second to none.

I love the daily freedom my career offers me – driving through the beautiful countryside to visit and support patients in their own homes. And the Trust pays my petrol. I do one weekend in three and no nights, so that fits perfectly with my lifestyle.

Taking bloods is something that I have never done, but I always wanted to do. My manager supports my professional development. I’m now booked onto the course, which is really exciting but also challenging. Who knows where I’ll be in a few years’ time. All I know is right now life is great!

I've just received my pin following completion of the Research to Practice scheme.

In my spare time I enjoy horticulture and attend many flower shows.

Rehabilitation Assistant, Worthing, Arun & Adur

I’ve managed to complete many courses and have developed my practice as a Rehabilitation Assistant with a focus on occupational therapy. The team I work with is very supportive – I’m really enjoying my job as I’m constantly developing.

In my spare time I play rugby and scuba dive for a local club.


I feel really supported at Sussex Community. I’ve recently undertake leadership development and completed the Calderdale facilitators training – both opportunities provided by the Trust. This has supported me to continuously develop – I’ve improved my skills and my knowledge which has helped me to provide the best support available to my colleagues.

I work in a multidisciplinary team which I love – everyone pulls together in Responsive Services to provide the best possible care to patients. The team spirit is infectious – hence why I still work for Sussex Community since it was formed in October 2010.

In my spare time I try to do as much physical activity as possible. Living in Sussex you have access to the sea, rivers and the South Downs right on your doorstep. I’m trying to embrace The Chartered Society of Physiotherapy #LoveActivity campaign and recently discovered standup paddleboarding.


Being a Responsive Services Senior Nurse requires diverse knowledge and skills. As a hospital admission avoidance service we work closely with GPs, consultants, hospitals, patients, carers and their families to keep people at home.

I love the daily challenges we face. The team is supportive, diverse and dynamic – we pull on each other’s expert knowledge. Providing high quality, safe care is always our top priority.

The Learning and Development Team at the Trust have been brilliant in guiding me through my career path – I’ve specialised in dementia and respiratory care. I’ve just completed my mentorship at Level 7 with the University of Brighton. From September I’m starting advanced clinical assessment as part of my study for a Masters.

The Trust is committed to equality and inclusion. I support the Trust’s Black Asian and Ethnic Minority (BAME) Network.

Outside of work I love cooking, playing basketball, cycling and art.

Nurse, Worthing

I remember just a few years ago that many people thought it was odd that a man could be a nurse. How times have changed!

I started my career on a busy trauma and orthopaedic ward. I knew at a national level there was a drive to provide more complex care outside of hospital and in people’s own homes. So when I saw the opportunity to work in the community I grabbed it. A career in the community is definitely more rewarding as you support people in their own homes and you support the whole person – including all their holistic needs. In hospital you often end up just treating the condition.

Responsive Services is such a great team – everyone helps each other and we all work together. The hours fit around my life as I have a family – the Trust offers a real work/life balance.

At the Trust I’ve completed a three day course which has given me some great skills to more accurately assess a patient presenting with abdominal, respiratory and cardiovascular conditions.

I feel really supported by Sussex Community and it’s a joy to work in Responsive Services.

I love music and play the guitar (badly) but loudly (if possible). I enjoy running and completed the Brighton Marathon in 2017 in a time that is best described as ‘eventually’.


I have over 12 years clinical experience working in both acute and community settings. Two years ago I joined Responsive Services and started as a very frightened Junior Charge Nurse, as I was new to care in the community. Although at times it has been challenging, as a team we support each other.

We work really closely with patients and GPs to keep patients out of hospital, and if they have been admitted, to get them back home sooner, where they prefer to be surrounded by their familiar things. This approach really does provide better patient outcomes. To see patients’ faces when we help them and avoid admission to hospital really lights up my day.

At Sussex Community I quickly progressed as a Band 6 Nurse where I learnt about team management e.g. how best to keep the team motivated and happy. When my current job role became available I knew I was ready to take a step forward and become a Band 7 Operational Manager. The Trust has supported me to develop my confidence. I like to think that I am always an approachable manager who is always there for my colleagues – listening to them and supporting them throughout their careers.

At previous NHS employers I felt frustrated – often barriers were put in place around accessing training and development, often coupled with limited opportunities for career progression. In a short space of time at Sussex Community I have progressed in my career.

I’ve also undertaken lots of training including quality improvement, a leadership masterclass and complaints investigation. I’m aiming towards a university degree in management which will help me further to develop my knowledge as an Operational Manager. I can proudly say that I am where I am now thanks to Sussex Community.

Here is my message to everyone thinking of joining Responsive Services: community care is the best way forward. A career as individual as you, where you become the healthcare professional you want to be. All you need is ambition and to know about all the opportunities that are available to you at Sussex Community so you can shine.

In my spare time I love to travel – discovering the local cuisine, culture and history. I also like to write short poems.


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