Dental services during COVID-19

The Special Care Dental Service are moving into the restoration phase of resuming dental services and we are continuing to treat patients who are considered to be experiencing trauma and/or dental pain. Any routine dental care for patients who meet our criteria for accessing our services will gradually be phased in over time, with the main focus being implementing Virtual Consultations and supporting self-care.

Appointments may be provided following telephone triage to those patients who meet the criteria for urgent dental care within the Special Care Dental Service. If your dental requirements are not considered urgent, you will be offered advice and information and we have provided a few links below which will provide you with information on how to maintain good oral health.

If you are experiencing dental pain, swelling or trauma please call your local dental clinic in the first instance and if you are offered an appointment at one of our clinics, please be aware that enhanced safety standards are in place which ensures safety for all.

Special Care Dental Service

Scope of Care

Within the restoration phase, we will continue to consider pain/trauma referrals for individuals at the highest risk who are currently shielding and/or vulnerable:

  • Age >70 years
  • Cancer patients undergoing active treatment
  • Learning disability or severe mental health problems
  • Chronic heart, liver or kidney disease
  • Solid organ transplant recipients
  • Diseases that significantly increase risk of infection
  • Severe respiratory conditions
  • Physical disability/wheelchair user
  • Chronic neurological conditions
  • Significant child protection or social problems
  • Immunodeficiency/suppression
  • Diabetes
  • Pregnant with significant heart disease
  • Bariatric patients with a BMI >40

We have an established urgent care service providing telephone triage for patients with urgent needs, and wherever possible treating with advice, analgesia and antimicrobial means where appropriate. We are continuing to offer a remote consultation from select locations where each patient will be assessed and managed on their own merit, taking into account the patient’s best interests, professional judgement, local UDCH (Urgent Dental Care Hubs) arrangements and the prioritisation of the most urgent care needs.

If you are a clinician who wishes to refer a patient that meets the above criteria, please do so online via REGO:


Emergency Dental Service for out of hours urgent and emergency dental care

Routine patients (those not meeting the vulnerable or shielding criteria) can continue to access advice and emergency/urgent dental care in the event that this is not offered by their regular dentist. Please be advised that the same limitations apply and all cases will be treated on an individual basis, informed by a remote consultation and triaged by a dental health professional.

In this time, please do not attend the clinic unless expressly invited to do so by one of our dentists, we are running a limited number of telephone triage appointments during out of hours opening times on a first come, first served basis.

Contact details

In the first instance, please call the nearest location to your home:

Out of Hours & weekends

Worthing area
01903 230364
Monday to Friday, 5:30pm-10pm
Telephone lines open 5:40pm

Saturday, Sunday and Bank Holidays, 8:30am-1pm
Telephone lines open 8:40am

Chichester area
01243 793697
Monday to Friday, 5:30pm-10pm
Telephone lines open 5.40pm

Saturday, Sunday and Bank Holidays, 8:30am-1pm
Telephone lines open 8:40am

Crawley area
01293 518541
Monday to Friday, 5:30pm to 10pm
Telephone lines open 5:40pm

Saturday, Sunday and Bank Holidays, 8:30am-1pm
Telephone lines open 8:40am

Haywards Heath area
01444 440695
Monday only, 5:30pm to 10pm
Telephone lines open 5:40pm

Saturday, Sunday and Bank Holidays, 8:30am -1pm
Telephone lines open 8:40am

Additional information