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We are pleased to announce that our Urgent Community Response (UCR) teams have been shortlisted alongside South East Coast Ambulance Service NHS Foundation Trust (SECAmb) for our UCR Optimisation Programme at this year’s 2024 HSJ Patient Safety Awards.

We have been nominated in the "Best use of integrated care and partnership working in patient safety award" and "Safety improvement through technology award".  The HSJ Patient Safety Awards recognises safety, culture and positive experience in patient care, celebrating its worthy finalists on a national scale.

A group of people, some wearing uniform and one in standard clothing, standing outside.
Staff from our Urgent Community Response teams.

Working in partnership

Over the past year, we have been working in partnership with SECAmb on develop closer working relationships to access their system to view lower category calls which require a response.

The approach involves remote access to a secure portal linked to SECAmb's Computer Aided Dispatch (CAD) system. Through the portal, teams can select appropriate lower category call patients which they are able to attend to provide care.

In March, our UCR teams were the first to go ‘live' on the new portal and they have attended more than 220 patients via the portal with 72 per cent of patients being managed by UCR without further support from SECAmb. It now operates 12 hours every day from 8am-8pm.

Demonstrating true collaboration

By using the portal across all our Urgent Community Response Teams, we are supporting an increasing number of patients to stay in their own homes and avoid unnecessary admissions to hospital.  This project has demonstrated true collaboration across the health system and has already seen an incredibly positive impact on patient care.

Hollie Poole, West Sussex Area Director at Sussex Community NHS Foundation Trust

The awards ceremony takes place on 16 September in Manchester. 

Page last reviewed: 28 June 2024