echo team web
Sir Peter Bottomley MP visits to help launch new end of life care service echo
23 January 2017

Sir Peter Bottomley, Member of Parliament for Worthing West, visits to help launch an innovative new service to improve ‘end of life care’ in Coastal West Sussex

Sir Peter spent time on Friday afternoon with the team responsible for the new service, known as echo (end of life care hub for Coastal West Sussex). The service is now available for local residents and aims to improve the coordination and delivery of end of life care for patients across Coastal West Sussex by linking key service providers together via a 24/7 telephone coordination hub.

echo acts as a point of contact for patients, carers, family members and health care professionals. echo staff provide can provide advice and support, referrals and signposting and are able to ask other services to respond to patient’s needs. The echo staff are also able to access 24/7 advice from specialist nurses and doctors from St Barnabas, St Wilfrid’s and the Midhurst Macmillan Specialist Palliative Care Service. A new website containing information and resources has also been launched at

Sir Peter Bottomley MP said, “I welcome the echo NHS initiative in Western Sussex. The unified service helps us think of the last year of life, making possible life at home instead of inappropriate removal.

At the Friday briefing at the End of Life Care Hub, the team described their approach. To live well with life-limiting conditions and to have effective palliative care in the last days, we need to understand the issues and to settle on the advanced care plan, with support for family after death. I congratulate all who help to offer the right help at the right time.”

Lauren Smith, End of Life Care Lead, Sussex Community NHS Foundation Trust said,

“We are delighted to be able to show Sir Peter our innovative new service and for him to be able to meet and talk to the team responsible.

“echo is here to make sure people get the support, reassurance and advice they need at the end of their lives.

“Often there are lots of different services involved in providing support for people nearing the end of their lives, and that can sometimes create difficulties and take away control from the individual, their families and carers.  

Marie Dodd, Acting Chief Officer at Coastal West Sussex Clinical Commissioning Group said:

“The echo service is an excellent example of collaborative working. Echo is an important new service which aims to improve patient experience in the last year of their life.”