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Our staff give positive feedback in national NHS staff survey
26 February 2015

Our staff give positive feedback in national NHS staff survey

In the national 2014 NHS staff survey published this week our staff responded more positively than the average for the NHS across England in 25 of the survey’s 29 key findings.

Nearly 1,700 of our staff responded, offering significant insight into what it feels like to work at the trust and providing feedback that will help our trust board consider what works well and what needs to be improved.

We're hopeful that this strong performance will help us retain our place in the Health Service Journal (HSJ) 100 best places to work in the NHS in England list. This is due out later this year and is based largely on the results of the annual staff survey.

Where we did well in the 2014 staff survey

Our staff engagement measure went up again – as it has each year since we were established in 2010 – and is significantly above the average for all trusts in England.

This is a particularly important score given independent research evidence that links high levels of staff engagement in the NHS with better patient care.

Our highest scores include our staff saying:

  • They feel able to contribute to improvements at work.
  • They see effective team working.
  • They get good support from their immediate managers.
  • They are satisfied with their job.

Our staff are also more likely than the national average to say that:

  • Their role makes a difference to patients.
  • They would recommend the trust as a place to work or receive treatment.
  • Feedback from patients is used to inform decisions.
  • They would feel secure raising concerns about unsafe clinical practice.

Where we needs to do better

We know that our staff continue to feel under pressure and its survey ranking in this area is worse than the national average. We equally know staff work extra hours, in common with staff across the NHS – our figure of 72 per cent reporting this is the same as the national rate.

Other issues for concern include the percentage of staff experiencing bullying, harassment or abuse from patients’ relatives or the public. This stands at 27 per cent, two per cent above the national average.

Our chief executive Paula Head says:

“Our results are something we should feel proud of and it supports what we know about the passion our staff feel about delivering excellent patient care in line with our vision and values.

“Our staff have told us that there’s plenty to feel good about but also that there’s more to do to improve their experience – and in turn the experience of the people we serve. We’ll focus on those areas that need to be improved.

“On behalf of the trust board, I thank our staff for their positive comments, and for being open and honest in highlighting concerns.

“Of course we know the increasing activity across our services might partly explain these findings, and we’ll work with managers to review appropriate actions to ease the pressures, including our continued focus on how to reduce stress, where our survey figures show some welcome progress.”