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New Healthwatch in Sussex survey on Patient Transport Services
01 September 2020

New Healthwatch in Sussex survey on Patient Transport Services

Healthwatch in Sussex today (1 September 2020) launches a new patient survey to hear from people about their experiences of using Non-Emergency Patient Transport Services.

Their ideas and experiences will help inform the commissioning of a future service.

Sussex NHS Commissioners, representing Clinical Commissioning Groups (CCGs) in Sussex, approached Healthwatch to conduct this important piece of work. This service is currently provided by South Central Ambulance Service.

Healthwatch will share its findings and recommended improvements with commissioners.

You can complete the survey here

The survey is open from 1 to 20 September. Everyone who completes it is entered into a prize draw to win one of five £25 gift vouchers. People are also encouraged to share their individual stories with their local Healthwatch via the email addresses below:

Brighton and Hove -         office@healthwatchbrightonandhove.co.uk

East Sussex          -         enquiries@healthwatcheastsussex.co.uk

West Sussex         -         helpdesk@healthwatchwestsussex.co.uk

Non-Emergency Patient Transport Services (PTS) cover all of Sussex, with a population in excess of 1.6 million. Patients are transported via pre-booked journeys to and from health appointments seven days a week, including Bank Holidays. PTS is free at the point of use for all eligible patients and currently provides around 25,000 journeys per month.

Healthwatch in Sussex said: “One of the most basic issues people face is travelling to and from health appointments. These services are a lifeline and help those most in need. Evidence suggests that services do not always work well, making this a distressing experience for patients. A much-needed national review of PTS has been announced by NHS England and a key aspect of this is how to improve commissioning of services.

"Locally, from 2022, a new provider will be awarded a minimum five-year contract worth around £20 million to run this service for Sussex and Surrey eligible residents. This time around, the commissioning process and transition arrangements between the existing service and the provider who is awarded the new contract must deliver real and immediate improvements.

"Healthwatch in Sussex welcome the CCG’s engagement with us on this important work and we work closely with them to deliver a successful new contract.”

You can complete the survey here