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Innovative new service to improve end of life care
10 November 2016

An innovative new service to improve ‘end of life care’ has been launched for people in Coastal West Sussex

The new service, known as echo (end of life care hub for Coastal West Sussex), is now available for local residents. The service aims to improve the coordination and delivery of end of life care for patients across Coastal West Sussex by linking key service providers together via a 24/7 telephone coordination hub.

Staffed by trained nurses, echo will act as a 24/7 point of contact for patients, carers, family members and health care professionals. echo nurses will provide advice and support, refer or signpost to other services and mobilise rapid response teams. A new website containing information and resources has also been launched at www.echocws.org.

*Updated 18.02.19 - the website is no longer available, please follow this link for information about ECHO.*

Some of the expected benefits include increasing the number of people who are able to die in their preferred place, a reduction of inappropriate hospital admissions, an improvement in the speed of hospital discharge, and better information sharing across the wide range of services that patients at the end of their life will come in to contact with. 

This new approach has been commissioned by NHS Coastal West Sussex Clinical Commissioning Group (CCG) and will be delivered by a partnership of providers including Sussex Community NHS Foundation Trust (SCFT), Western Sussex Hospitals NHS Foundation Trust, Macmillan Cancer Support, St Barnabas House, and St Wilfrid’s Hospice (Chichester).

Marie Dodd, Acting Accountable Officer at Coastal West Sussex Clinical Commissioning Group said, “echo is here to make sure people get the support they need at the end of their lives.

“Often there are lots of different services involved in providing support for people nearing the end of their lives, and that can sometimes create difficulties and take away control from the individual, their families and carers.

“This is an important new service which aims to dramatically improve patient experience in the last year of life.”