Crawley Hospital Urgent Treatment Centre is transformed
04 August 2017

Crawley Hospital Urgent Treatment Centre is transformed


An £8 million pound project to transform urgent care at Crawley Hospital is now complete. The final stage of the work was the refurbishment and upgrade of the Urgent Treatment Centre (UTC), a vital part of NHS Crawley Clinical Commissioning Group’s plan to provide care closer to home.

The upgrade of the UTC includes:

  • A larger, modern adult waiting area.
  • An open plan reception desk to improve communications.
  • New, separate waiting areas for young children and for teenagers, to give greater privacy.
  • A baby change room in the children’s waiting area.
  • Two sets of doors to improve access.
  • A drop down point at the reception desk for wheelchair users.
  • A Changing Places toilet facility, to allow people with profound and multiple learning disabilities to use the toilet safely and comfortably. People who request access to this should ask the reception staff at the UTC to gain assess. 

The UTC, run by Sussex Community NHS Foundation Trust (SCFT), remained operational throughout the six month development. The transformation was intended to improve patient experience by providing modern, airy and colourful facilities.

A celebratory event was held on Thursday 3 August, to mark the end of the work and showcase the new centre.

The UTC is a walk-in service, open 24/7 365 days a year which treats injuries or illnesses that are urgent but not life threatening, e.g. chest infections, sprains and strains, broken bones, minor burns and scalds, minor head and eye injuries, bites and stings. There is also a primary care walk-in service open 8am till 8pm every day.

Dr Ali Al-Batran, Clinical Director for Sussex Community NHS Foundation Trust said: “This is positive news for Crawley and the local surrounding communities, for the hospital and for our staff. These improvements made at the Urgent Treatment Centre will improve patient experience. We provide a range of urgent but non-life threatening treatments in a modern facility.”

Further information about the Urgent Treatment Centre is available online:

The Urgent Treatment Centre works form the final part of a wider project to transform urgent care, including a new ward, Piper Ward, for those who need care but are not so unwell they need to be in an acute hospital. The improvements also include an expanded Clinical Assessment Unit, a referral only service which provides rapid assessment and treatment for a number of conditions which do not need admission to an acute hospital. Further information about Piper Ward and the Clinical Assessment Unit is available online: