Support Teams staff stories

Quality Improvement Facilitator

What has kept me in the NHS during the last 20 years is the variety and the different career paths that are available. I started my career as a qualified Adult Nurse and District Nurse, and in recent years I’ve been working in a variety of roles to develop and support colleagues to be the best they can be.

I have a postgraduate certificate in education and a Masters. This has enabled me to be a mentor and to run a series of training courses. In 2016 I won the Mentor of the Year Award in recognition for my role in supporting and developing apprentices. I’ve also been involved in research projects. Having lots of different plates spinning has kept my career varied and interesting.

Most recently I work as a Quality Improvement Facilitator. As part of the team we lead and coordinate Our Community Way – the Trust’s quality improvement programme. It is great to work for a trust that has invested so much in quality improvement, supported by a culture of openness and doing the best for the people we serve.

Our staff make Sussex Community a great and fun place to work. I see excellent practice and patient-centred care every day. I’m proud to work for the NHS and I’m still learning and developing every day.

In my spare time I enjoy walking and have completed numerous challenging treks including Pennine Way and Northumberland Coastal path and Langtang Gosaikunda in Nepal.


I joined the NHS in 2008 after working previously for a global finance and travel company in Brighton. I initially worked part-time to fit in round my personal life whilst my daughters were growing up.

The job offers me real flexibility and autonomy to make improvements. One of my key achievements has been bringing together a number of different systems into one. This has made everyone’s life easier in our multi-agency and multidisciplinary team – freeing up more clinical time to be spent with patients.

Responsive Services is a great team – we are one big family.

I enjoy spending time with my friends on many European city breaks. A lot of my time is now taken up with my family as I now have grandchildren and an elderly father who lives with dementia. This job really fits around my life.


I joined the Trust in summer 2017 as a bank temporary worker. Shortly afterwards I applied for a permanent position as a Recruitment Coordinator. I quickly progressed and was promoted in April 2018 as Recruitment Officer. I love working with people and matching their skills and experience with available career opportunities.

I’m partially deaf and wear two hearing aids. Sussex Community has supported the adaptation of my role perfectly. For the first time I don’t feel like I’m less valued as an employee because of my sensory impairment. I am part of the Trust’s Disability and LGBT+ Staff Networks as I believe the promotion of equality and diversity is important in everything we do.

My interests outside of work are incredibly diverse! I cross stitch, build Lego and read to help me relax.

Senior Risk Facilitator

Shortly after joining the Trust I enrolled onto ‘The School of Healthcare Radicals’ which has inspired me to explore change and transformation to improve services.

Sussex Community has supported me to realise my ambitions and has provided me with lots of opportunities to develop and gain experience. So far I’ve undertaken the NHS Leadership Academy Edward Jenner Programme and the Agile Project Management Course.

I currently work with the Risk and Quality Governance Team – full of enthusiastic and dynamic colleagues where we are encouraged to share ideas around how we can effectively raise the profile of risk management and highlight its intrinsic link to patient safety.

I really believe in the power of networking and I’ve joined some online forums including the NHS Improvement Hub and the Edge to understand how innovation is curated, led and implemented in the NHS at both a local and national level.

I hope one day to be part of a team that brings quality improvement to life on a national scale. My end goal is to be either a Chief Executive or Executive Lead for Strategy and Transformation.

Outside of work I love dancing – in particular Latin and ballroom and I enjoy watching Strictly Come Dancing. I also go to Zumba and the gym when I can!


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