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Our Charity is launching it's brand new dedicated website in April 2024, in the meantime, you can find essential information below, find updates on social media, and get in touch for information on upcoming opportunities to support.

Who we are

Our aim is to give people choice about the care they receive and to enhance the welfare of patients and staff. Whenever and wherever people need us, we will meet their needs with high quality services that are safe, effective, compassionate and respectful. Our Charity supports the work of the Trust to deliver the vision of excellent care at the heart of the community. Thanks to the kindness and generosity of our communities, who raise and donate vital funds, we are able to provide grants for equipment, programmes or services that can't be funded by the core NHS budget. 

Through our active grant-making programmes, the charity aims to:

  • Improve patient welfare, for example through clinical innovation, advanced technologies, facility upgrades, medical research and art and design programmes
  • Support the Trust's staff and volunteers through advanced training and development programmes and recognition schemes
  • Create patient-friendly care environments and enhanced staff experience through improvements to physical spaces

Ways to support

Donate

Make a difference for patients across Sussex by making a donation today. You can use one of the following methods, or get in touch for help:

JustGiving

You can make a one-off or regular donation from your bank account through our JustGiving page. JustGiving is a user-friendly online fundraising platform, through which you can make your donation to our charity quickly and securely. 

Cheque

Cheques should be posted along with a copy of our printable Donation Form to our Charity Office. Cheques should be made payable to Sussex Community NHS Charity, and posted to Sussex Community NHS Charity, Brighton General Hospital, Elm Grove, Brighton, East Sussex BN2 3EW. 

Bank transfer

Please call our Charity Office on 01273 266 040 for instructions to pay in donations via bank transfer. We will also collect details from you to complete a Donation Form over the phone, so no need to post one too.

Fundraise

The donations we receive through fundraising can make a big difference to our patients, staff and volunteers. Here are just a few examples of what the money you raise can do:

  • £25 = care bags for 5 patients returning home after a stay in hospital
  • £80 = a mobile tablet for inpatients to connect with loved ones whilst in hospital
  • £200 = activities to support the wellbeing and recovery of patients who are isolated
  • £500 = renovation of the staff breakroom, providing a comfortable place to rest so they can deliver the best possible care
  • £1500 = an electric bike for healthcare workers visiting patients at home, improving their wellbeing as well as protecting the environment

Our fundraising promise

Sussex Community NHS Charity is a registered member of the Fundraising Regulator, the independent regulator of charitable fundraising in England, Wales and Northern Ireland.

The Fundraising Promise outlines the commitment made to donors and the public by fundraising organisations which register with the Fundraising Regulator. Those who register with the regulator agree to ensure their fundraising is legal, open, honest and respectful. The standards for fundraising are set out in the Code of Fundraising Practice.

We will commit to high standards
  • We will adhere to the Fundraising Code of Practice
  • We will monitor fundraisers, volunteers and third parties working with us to raise funds, to ensure that they comply with the Code of Fundraising Practice and with this promise
  • We will comply with the law as it applies to charities and fundraising
  • We will display the Fundraising Regulator badge on our fundraising material to show we are committed to good practice
We will be clear, honest and open
  • We will tell the truth and we will not exaggerate
  • We will do what we say we are going to do with donations we receive
  • We will be clear about who we are and what we do
  • We will give a clear explanation of how you can make a gift and change a regular donation
  • Where we ask a third party to fundraise on our behalf, we will make this relationship and the financial arrangement transparent
  • We will be able to explain our fundraising costs and show how they are in the best interests of our cause if challenged
  • We will ensure our complaints process is clear and easily accessible
  • We will provide clear and evidence based reasons for our decisions on complaints
We will be respectful
  • We will respect your rights and privacy
  • We will not put undue pressure on you to make a gift. If you do not want to give or wish to cease giving, we will respect your decision
  • We will have a procedure for dealing with people in vulnerable circumstances and it will be available on request
  • Where the law requires, we will get your consent before we contact you to fundraise
  • If you tell us that you don't want us to contact you in a particular way we will not do so. We will work with the Telephone, Mail and Fundraising Preference Services to ensure that those who choose not to receive specific types of communication don't have to
We will be fair and reasonable
  • We will treat donors and the public fairly, showing sensitivity and adapting our approach depending on your needs
  • We will take care not to use any images or words that intentionally cause distress or anxiety
  • We will take care not to cause nuisance or disruption to the public
  • We will be accountable and responsible
  • We will manage our resources responsibly and consider the impact of our fundraising on our donors, supporters and the wider public
  • If you are unhappy with anything we've done whilst fundraising, you can contact us to make a complaint. We will listen to feedback and respond appropriately to compliments and criticism we receive
  • We will have a complaints procedure, a copy of which will be available on our website or available on request
  • our complaints procedure will let you know how to contact the Fundraising Regulator in the event that you feel our response is unsatisfactory
  • we will monitor and record the number of complaints we receive each year and share this data with the Fundraising Regulator on request

How to make a complaint

We are committed to maintaining a high standard of fundraising. If it happens that we do not meet our own high standards, or our donors’ expectations, we want to hear about it to correct any issues as quickly as possible, ensuring they never happen again.

There are a number of ways you can contact us and tell us your thoughts:

Call us: 01273 266 040

Email us: This email address is being protected from spambots. You need JavaScript enabled to view it.

Write to us: Sussex Community NHS Charity, Brighton General Hospital, Elm Grove, Brighton, BN2 3EW

Please include your name, address and contact telephone number in your email or letter so that we can get back in touch with you quickly.

We commit to respond with the outcome of our investigations in writing within 28 days of receiving your complaint.

We will securely keep a record of your complaint and how it was investigated for 24 months, unless you request your information be destroyed. The details of your complaint may be shared with the Fundraising Regulator.

Who else can help?

If you are unhappy with the outcome of our investigation of your complaint relating to our fundraising practice, you can contact the Fundraising Regulator to investigate the complaint.

You must contact them within two months of receiving a response from us.

There are a number of ways you can contact the Fundraising Regulator:

  • Email them at This email address is being protected from spambots. You need JavaScript enabled to view it. 
  • Call them at 0300 999 3407
  • Complete their online complaints form
  • Write to them: Fundraising Regulator 2nd floor, CAN Mezzanine Building, 49-51 East Road, London, N1 6AH

Alternatively, if your complaint is related to another area of our work and you do not feel satisfied with our response, you can contact the Charity Commission

The Charity Commission P O Box 1227 Liverpool L69 3UG

Tel: 0845 3000 218 www.charity-commission.gov.uk

Get in touch

Our Charity Office is always here to provide you with support, advice and fundraising resources throughout your fundraising journey.

Call us: 01273 266 040

Email us: This email address is being protected from spambots. You need JavaScript enabled to view it.

Write to us: Sussex Community NHS Charity, Brighton General Hospital, Elm Grove, Brighton, BN2 3EW

Privacy notice

We respect your concerns about privacy and value the relationship we have with you. We promise to keep your personal data safe and never unnecessarily share your personal data with third parties. You can read our full privacy policy for more details. 

Page last reviewed: 08 March 2024
Next review due: 08 September 2024