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Nick Packham


Nick worked as a police community support officer (PCSO) from 2003 until 2013, when he moved into security response. 

The 46-year-old, who lives in Worthing, is now employed by a security company which works with the NHS. 

In December last year, he was invited to lead the security team at the Brighton Centre. 

“I'd been working throughout lockdown and had also lost a couple of friends due to COVID-19,” says Nick. 

“I also understood how important the programme was for our communities and to get the country back on track - so I jumped at the chance.” 

His role is to ensure patients enter and leave safely, safeguard volunteers and vaccinators, and provide a reassuring presence. 

Until January, Nick had never worked for the NHS; but he is now enjoying it so much he has applied to volunteer in his spare time. 

“I absolutely love the environment and atmosphere at Brighton,” he says. “It's taken some work to align the security team thinking with that of patient care and the nursing staff, but we're getting there. 

“I've done a lot of work behind the scenes on engagement, tone of voice, the uniform we wear, and how we approach nervous and anxious patients. 

“I'm using all the skills and knowledge from the past 20 years and I always look forward to coming into work, chatting with the team and patients, and helping them. 

“I've applied to become a volunteer because I've seen how caring and compassionate the nursing and vaccination team is, and how we all have a shared goal,” he explains. 

“Volunteering means I can use my skills and experience to give something extra back to the patients and community. I also believe in the importance of the work we are doing. 

“Every day I see patients who are so grateful they are being offered some sense of security and wellbeing.” 

Nick says although his colleagues don’t know it, they have taught him a lot about patient care and engagement. 

“I have always been a strong supporter of the NHS and we are very lucky to have such a wonderful service,” he says. 

“My opinion hasn't changed that much, other than I see how professional, amazing and dedicated the staff are.” 

Nick says he is “lucky enough” to have had both COVID-19 vaccinations and now feels far more confident and reassured as a result.