How we are rated

The Care Quality Commission (CQC) is the independent regulator of health and social care services in England. They make sure that health and social care services provide people with safe, effective, compassionate, high-quality care. They check whether services are meeting national standards by inspecting them. Results of those inspections are published on the CQC website. 

Our CQC Inspection

Sussex Community NHS Foundation Trust (SCFT) has been rated as GOOD overall and OUTSTANDING in some areas following an inspection by England’s chief inspector of hospitals. 

Inspection teams led by the independent Care Quality Commission (CQC) visited services in the Autumn and noted improvement since services were last inspected in 2015. 

The improved ratings reflects the hard work and dedication of SCFT teams who have a positive culture where “managers and staff embraced an improvement culture and tried hard to improve the quality and sustainability of services.”

SCFT Chief Executive Siobhan Melia said: 

“This report confirms that we are continuing on our journey of continuous improvement.

“All our teams have been working really hard to make sure that we are always focussed on doing everything we can to improve what we do for the benefit of patients and the public.

“I’m delighted for everyone at SCFT that this work has been recognised. We now want to make sure we take things to the next level.”

SCFT Chair, Peter Horn said: 

“We’re continuously improving. Ratings across all CQC domains are now Good and we have two areas where we are Outstanding – caring in our community inpatient services and responsive in our community end of life care.

“On behalf of the trust board I express a resounding THANK YOU to all our teams who have contributed to this achievement.”

Overall rating

The CQC inspected three out of six core services. This included community inpatient services, community dental services and sexual health services.

CQC’s overall rating of the trust has not changed. However, ratings have been upgraded in community inpatient services. Community dental services and sexual health services were rated Good overall and this was the first time these services have been inspected.

Caring services

One of the biggest areas of success noted by inspectors are seen in SCFT’s inpatient units which are now rated as Outstanding for providing ‘caring’ services.

Inspectors noted that “Staff delivered outstanding care to patients. We saw numerous examples where staff had gone the extra mile. Staff consistently demonstrated patients at the centre of everything they did.”

Well led

Inspectors highlighted that the Trust has “an open and honest culture which reflected throughout all levels of the organisation.”

They also noted that there are “Staff at all levels were clear in their roles and responsibilities in the delivery of good quality care. Leaders were dedicated, experienced and staff told us they were visible throughout the organisation.”

Patient Safety

Our overall rating of safe stayed GOOD however improvements were identified at our inpatient units. Inspectors stated, “Safety had improved overall and managers closely monitored staffing issues and addressed them as required. Medicines management and audit had improved.”

Accessible here are September 2019 data on Safe staffing levels and Care Hours per Patient Day for various Trust sites.

Areas for improvement

As part of the CQC’s recommendations, the inspectors advised SCFT to:

  • Display consistent advice on how to complain throughout all locations.
  • Improve referrals to mental health services and the monitoring and administration of pain relief.
  • Ensure consistent management and quality of medical records applies across all locations.

The trust is committed to learn and continue to improve based upon the chief inspector’s feedback.

Full CQC report

You can view the full CQC report from the CQC website.