How we are rated

The Care Quality Commission (CQC) is the independent regulator of health and social care services in England. They make sure that health and social care services provide people with safe, effective, compassionate, high-quality care. They check whether services are meeting national standards by inspecting them. Results of those inspections are published on the CQC website. 

Our CQC inspection

We’re delighted that England’s chief inspector of hospitals has rated the overall quality of the services we provide as Good. This follows our inspection last year by the independent Care Quality Commission (CQC) and offers compelling evidence that our services are safe, effective, caring, responsive and well-led.

Go to the CQC website to see more details, and the inspection reports for each area.

Individual comments made by CQC inspectors as they finished their inspection before Christmas included:

  • I would be happy for my mother to be looked after on this ward…
  • Staff saw the inspection as part of a journey of quality improvement and not a tick box process…
  • All of your hospitals I have visited are very clean…

In fact Julie Blumgart, clinical quality director at the NHS Trust Development Authority (the body that supports NHS trusts in their development) says: “it is one of the best inspections that we have seen in NHS trusts in the South.”

Our end of life care is rated as Outstanding for how it responds to people’s needs. But some elements of our inpatient care services require improvement, including medicines’ management, training in the care of people with dementia, record keeping and care planning.

The inspectors looked at quality of care in four main services areas: community health services for adults; community health services for children & young people; end of life care and community inpatient care. With regard to how far our services are safe, effective, caring, responsive and well-led, they found:

 The inspectors found:

  • Good practice to ensure safe and responsive care.
  • Some exceptional and innovative practice.
  • Caring staff who consistently provide good care.
  • Clear leadership, a positive culture and good engagement.
  • Partnership working that protects vulnerable people from abuse.
  • Staff that feel valued and supported by their managers, supervisors and the trust board.

As part of the CQC’s recommendations, the inspectors advised us to:

  • Take new steps to boost recruitment and improve staffing levels.
  • Work with partners to improve the quality of parts of the estate we work from.
  • Review the roll-out of IT systems that support patient care.

These and other recommendations are areas we are already addressing, and the trust is committed to learn and improve based upon the chief inspector’s feedback.

SCT chair Sue Sjuve says:

We’re proud because we’ve been told we stand out as ‘one of the best inspections’ of NHS trusts anywhere in the South of England.

“We’re grateful to our staff because in the CQC’s own words ‘we found staff that were passionate about their work and the difference it made to patients.’

“And we’re excited because this moves us closer to the realisation of our vision of excellent care at the heart of the community, and towards our goal to become an outstanding NHS foundation trust.

See more about the initial feedback the CQC inspectors gave at he end of their inspection of our services.

See the bulletin we sent all our staff at the end of the inspection week.

Useful documents