What does this service provide?

Who we are 

ECHO is a telephone service where you can access support and advice 24 hours a day, 7 days a week. 

What we do 

We know it is likely that you will be supported by several services and health care professionals and that contacting the right person can sometimes be complicated and time-consuming, Sometimes you might not be sure who the right person to contact is. 

Our aim is to improve your care by acting as a single point of contact for you, so that if your needs or situation change, you only have to call one number. 

The ECHO team will be able to give you advice and support over the telephone. If we are not able to advise you ourselves, we will consult with other specialist nurses and doctors. We will also be able to ask other services to respond to your care needs or will advise and direct you, your relative or carer to other services that can help you. 

We will also record your views and wishes within a confidential electronic personalised care plan. This plan will be shared with doctors, nurses, social care providers, ambulance services, out-of-hours GP services and other professionals involved in your care to help them understand the choices you have made. 

ECHO will not replace or impact your relationship with your GP, community nurse, hospice, palliative care service, hospital, or any other health care professional. Instead, we work alongside those services to improve communication and make it easier for you to access the right care. 

Do I need to give my permission to ECHO? 

Yes. You will only be able to join ECHO once you have given consent to be registered and for your care information to be shared. If you lose the ability to make your own choices about information sharing, a doctor or nurse will make a decision in your best interest, in consultation with your family/carers. 

What information will be held about me? 

The recording and sharing of information is crucial to ensuring your decisions and wishes are respected by different staff and organisations. If you give your consent, ECHO will keep an electronic record of your wishes and preferences for your future care, agreed care plans and information for professionals (for example, contact details for your main carer or medication issues). In addition, we may also ask for your permission to access your electronic GP records so that more detailed information is available to us if you call for advice.  

How can I access this service?

We support people aged over 18 who live in the Coastal West Sussex area. We will also support older teenagers who choose to be supported by adult services. You, your relative or carer can contact ECHO 24 hours a day, every day of the year, if you need advice or support. Contact us if:

  • your condition or needs change and you or your relative or carer are not sure what to do 
  • you need advice about accessing equipment or practical care support 
  • you need to know how to access bereavement support 

Where can I access this service?

Contact details
Telephone: 0300 3737 111, options 1 and then 3
Where to find us
Address: Unit 9, The Quadrant, Marlborough Road, Lancing Business Park, BN15 8UW

You can find us using the what3words address snippet below on the what3words website:

transit.share.watch
Go to what3words

Alternatively, use the Google map below to get directions and plan your journey:

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Opening hours

We are open 24 hours a day, 7 days a week.

Get the best from your NHS

If you need advice about our services, facilities or staff, or would like to make a comment, please contact Patient Advice and Liaison Services (PALS).

Contact details

You can contact PALS by the following:

Telephone: 01273 242 292

Give feedback

Tell us what you think about our services, what we are good at, where we can improve, and what matters to you? All feedback will be shared anonymously wherever possible, but if you have any questions about this, please ask.

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